Senior Support Engineer - APAC @ CircleCI

CircleCI · Apr 8th 2018

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YOUR IMPACT

As a Senior Support Engineer at CircleCI you will have an impact every day by working directly with our customers to help them get the best from the CircleCI platform. You’ll be working directly with developers (both customers and CircleCI engineers) to help shape and improve the the product and customer experience.

ABOUT THE ROLE

This is a full-time, remote position. You’re someone who thrives working remotely without much oversight. You’ll be part of the Support Team which is currently ten people. We’re a fully remote team with employees around world. You’ll spend most of your days sending timely, human replies to questions via support tickets, but you’ll also write documentation, troubleshoot bugs, and collaborate with our teams to be as helpful as possible to our customers.

As a Senior Support Engineer you’ll focus on technical ‘deep-dives’ to get to the bottom of problems and create solutions. We’d rather you spent a day solving a tricky problem for an important customer than running through 30 easy tickets. You’ll be writing scripts, suggesting configuration enhancements and automating processes for customers and our internal tooling. Writing bug reports and escalations for the product and engineering teams is an important part of the role. You’ll be given plenty of autonomy to do what’s right and in the best interests of our customers.

About CircleCI

CircleCI is the best platform for software teams looking to rapidly build quality projects, at scale. Our intelligent continuous integration and delivery tools are simple yet powerful. Our aim is to provide the wisdom of a connected development ecosystem to every team member making technology decisions.

We run 7M+ builds a month on our platform for companies like Spotify, Kickstarter, Sony, and Coinbase. Over 25,000 organizations and 300,000 developers actively build, test, and deploy on CircleCI. We’ve raised $59.5M in venture capital from Industry Ventures, Top Tier Capital, Scale Venture Partners, DFJ, Harrison Metal Capital, and Baseline Ventures.

Requirements:
  • To apply for this role you should be located in an APAC equivalent timezone - UTC +13 to UTC +8 so you do not need to work far outside of normal business hours where you live.
  • This job is Monday-Friday, full-time office hours in your timezone (hours are flexible but we prefer it if you can keep a regular pattern). You need to be available for full time work
  • You have strong Linux / Unix based operating system knowledge with at least two years professional experience using command line tools on a daily basis. Bash and shell scripting skills are required.
  • You have some professional experience developing web and / or mobile applications.
  • You’ve written code in more than one language such as Ruby, Python, PHP, JavaScript, or Java
  • You’re familiar with the ecosystems around the web application stacks for some of these languages (their frameworks, dependency management tools and deployment options).
  • You’re familiar with relational and non-relational databases and their configuration options.
  • You’re experienced with Git and GitHub / Bitbucket.
  • You’ve worked with Docker and container based technologies.
  • You’re comfortable searching and reading log files to locate the source of problems.
  • Have some knowledge of Unit Testing and Test Driven Development.
  • Have some knowledge of Continuous Integration and Continuous Delivery methodologies.
  • You are fluent in spoken and written English.
  • Excellent communication skills are a core requirement. Your writing is clear and simple.
  • You’re confident with humility and empathy.
  • You’re patient and resilient, with an excellent sense of humor.
  • You have determination and take initiative and ownership to see things through to completion. If it needs doing, you do it.
  • You are self-sufficient and love the challenge of solving problems and learning new things (especially about computing and programming).
HOW TO APPLY

If you’re interested in joining the team, please click through to the job application page and answer the questions below. You can also send us your resume. If you have a public presence on the web (Twitter, blog, Github, LinkedIn, etc.) please share relevant links.

We care deeply about diversity and inclusivity. We’re hiring at all experience levels, and seek talented teammates from a wide variety of backgrounds and experiences who are equally committed to cultivating a work environment of respect and kindness. We carefully consider every applicant that takes the time to apply.

Apply on WFH.io