CircleCI · Apr 8th 2018
As a Customer Success Engineer, you will be responsible for providing world class post-sales technical leadership to our client base. Working directly with customers you will be the subject matter expert on continuous integration and deployment as a practice and CircleCI. You will be responsible for delivering value by driving adoption of our platform across the client’s enterprise. Finally, you will have the opportunity to work directly with our Product Management, Engineering, Customer Success, and Marketing teams to share your knowledge and experiences to ultimately improve our our customers’ success with CircleCI.
You will be the main point of contact for all technical questions and assistance for these customers and represent their needs back to customer success, product management, engineering, and marketing. And, you will work with the rest of the Customer Success team to build out and cultivate a customer community to enhance the experience of our customers.
The successful candidate for this job will have a strong technical aptitude along with a strong self-starting, proactive mentality as well as the ability to create and maintain deep, lasting relationships with customers. You’re going to be dealing with very technical users and complex issues, but you’re also tasked with creating excitement and loyalty in the customers you interact with.About CircleCI
CircleCI is the best platform for software teams looking to rapidly build quality projects, at scale. Our intelligent continuous integration and delivery tools are simple yet powerful. Our aim is to provide the wisdom of a connected development ecosystem to every team member making technology decisions.
We run 7M+ builds a month on our platform for companies like Spotify, Kickstarter, Sony, and Coinbase. Over 25,000 organizations and 300,000 developers actively build, test, and deploy on CircleCI. We’ve raised $59.5M in venture capital from Industry Ventures, Top Tier Capital, Scale Venture Partners, DFJ, Harrison Metal Capital, and Baseline Ventures.About Customer Engineering at CircleCI
CircleCI’s Customer Engineering Team’s goal is to make life easier for our customers and leave them with the “wow” experience of building and testing their applications with ease. The Customer Engineering Team works with customers to understand their technical and business needs and requirements - from onboarding to implementation to scale. The Customer Success Engineer works with and across the Engineering, Product, and Revenue teams at CircleCI to drive platform adoption and help customers solve their technical challenges.Responsibilities:
If you’re interested in joining the team, please send us your resume and a cover letter explaining why you’d be a great fit. If you have an easily accessible presence on the web (Twitter, blog, Github, LinkedIn, etc.) please share it.
CircleCI is a Bay Area Best Places to Work 2016 award winner. Founded in 2011 and headquartered in beautiful downtown San Francisco with a global remote workforce, CircleCI is venture backed by Scale Venture Partners, DFJ, Baseline Ventures and Harrison Metal Capital.
We care deeply about diversity and inclusivity. We’re hiring at all experience levels, and seek talented teammates from a wide variety of backgrounds and experiences who are equally committed to cultivating a work environment of respect and kindness. We carefully consider every applicant that takes the time to apply.