Community Coordinator

Replay Gaming Limited · Apr 6th 2018

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Headquarters: London URL: www.replaypoker.com

The role

We’re looking for a Community Coordinator to join our small, fully-distributed Operations team on a Tuesday through Saturday schedule. This is a remote, full-time position available to candidates based anywhere in the US or UK.

As a Community Coordinator, you’ll be connecting with our player base daily. You’ll help us cover our ticket queues, assisting players with technical issues, rules questions, abuse reports, payment disputes, and any other questions they may have. You’ll be their advocate, passing along suggestions and feedback to management to help shape our development plan.

You’ll be one person on a Community team of three people passionate about providing the best poker experience for our players. This means you’ll have the chance to be innovative and own exciting projects, from assisting with volunteer management, blog publishing, creating social media content, and more! You’re someone who thinks creatively and can move a project forward without micromanagement.

Our team makes heavy use of Slack, ZenDesk, Confluence, Asana, Intercom, Discourse, WordPress, Disqus, and various social media channels. While you don’t need to be an expert with any of this software, we are looking for someone technically-savvy enough to pick things up quickly.

About us

  • We’re a growing team, so you’ll have a huge impact on the decisions and work being done.
  • Our company is spread out across Europe, North America, South America and Asia.
  • We currently have a small London office (WeWork South Bank Central) where the CEO and COO are based, while everyone else works remotely, 100% of the time. If you're close to London, then you'll have the option to use our London office whenever you prefer.

Qualifications and skills

  • 2+ years of customer support experience.
  • Remote work experience.
  • Technical aptitude. You should know how to clear a cache, take a screenshot, make a gif, and send a tweet.
  • Familiarity with help desk software, social media, and online forums.
  • Outstanding English language skills and the ability to communicate complicated subjects in a simple, readable way.
  • Tuesday - Saturday availability, with the ability to attend meetings from 11am - 1pm Eastern Time.
  • Empathy, patience, positivity, and enthusiasm for teamwork. We value soft skills here!

Ideal candidates will also have …

  • A love of poker, or the desire to learn!
  • Social media and/or blog management experience.
  • A background of forum participation or moderation.
  • Payments, disputes, and fraud experience.
  • Volunteer management experience.
  • A history of creating measurable goals and owning metrics.
  • Experience with mobile and/or freemium games.

To apply: Send a resume to ash@replaypoker.com

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