Zapier · Mar 7th 2018
Headquarters: San Francisco URL:
Hi there! We're looking for a Design Manager to help manage and grow our Platform Design Team at Zapier. Are you excited to foster a user-centered design culture in 100% remote company? Then keep reading!About You
**You put your teammate's and customer's needs first. **You enjoy helping and enabling designers do great work. You set design strategy by aligning business strategy and our user's needs. You use data and user research to make human-centered design decisions. You challenge assumptions about what makes a design successful through encouraging divergent exploration and talking to users.
You're technically inclined. The Platform team is responsible for all of the apps on Zapier. Notably, we have over 1000 partners who create, test, launch, maintain, and improve apps on the Zapier platform – and add dozens every month. The Platform is unique inside Zapier. They have two users: the end-users who use the apps on Zapier and the developers/partners building the apps. Serving both users effectively requires getting to know some of the technical inner-workings to help your team design effective solutions.
**You wear many hats. **You are constantly learning and leveling up your management skills. You have the relevant design skills to build rapport with the Design Team. On a regular basis you can expect to be holding one on ones with designers, thinking through tricky design problems, reviewing design iterations, and helping prioritize design needs across the company that align with our business strategy.
**You have experience hiring and managing UX Researchers and Designers. **This isn't your first rodeo. You may not have hired or managed hundreds of people before, but you have hired, trained and managed before.
You love collaboration and feedback. You understand successful design doesn't happen in a vacuum or in secret. You believe in sharing work early, openly, and often. You enjoy working closely with Product Managers, Engineers, Data Scientists, and Customers to help make the Design Team's designs achieve effective results.
You know how design impacts development. You've built functional web apps before. You understand the technical complexities a design might introduce, and can work through them with your teammates. You don't believe in “tossing designs over the wall,” and would dread doing so.Things You Might Do
Zapier is a small, fast-growing, and remote-first company, so you'll likely get experience on many different projects across the organization. That said, your primary goal is to help achieve better design outcomes and here are some things you'll probably do: