NewStore · Mar 7th 2018
Be part of something bigger
The NewStore Mobile Retail Platform empowers brands to deliver an extraordinary end-to-end shopping experience for consumers. Built entirely from a mobile perspective, it integrates with existing ecommerce platforms such as Salesforce Commerce Cloud, SAP Hybris, Oracle ATG, and Magento. NewStore raises the omnichannel bar with one-touch purchase, scalable clienteling, and on-demand delivery — all optimized for the small screen.
Founded by Stephan Schambach, creator of Demandware (now Salesforce Commerce Cloud), NewStore boosts conversion, promotes engagement, unifies online and offline, and modernizes fulfillment. NewStore is headquartered in Boston. For more information, visit www.newstore.com.
Follow your passion
As a Technical Support Engineer in our Field Service Team you will be responsible for handling inbound technical support requests from customers via chat, email and phone, and monitoring backend business processes to proactively inform NewStore customers regarding potential order or platform issues.
In addition to answering customer inquiries, concerns and questions, you will be working in a versatile, dynamic work environment closely with the internal teams, including Engineering, Documentation, Customer Success, Sales and Marketing. Together with the project teams of our solution partners you will help to build a stable and scalable software that fulfils the needs of our clients. You will be considered an expert on how to leverage NewStore core functionality and how to implement customisations if needed.
The position reports to the Technical Support Manager.
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