Customer Success Specialist @ Jungle Scout

Jungle Scout · Mar 2nd 2018

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This person will be assigned as the primary subject matter expert for one of the Jungle Scout apps. They will report to the Jungle Scout Customer Success Manager.


  • Responsible for keeping CS team up to date on new initiatives and training as needed when processes change
  • Responsible for keeping the Knowledge Base up to date
  • Responsible for being the liaison between the product manager, developers, marketing team and Customer Success team
  • Lead the ticket inboxes and responsible for helping customer success team with challenging, product-specific questions
  • Responsible for documenting and reporting important customer trends
  • Responsible for Facebook messages, posts, being answered in a timely manner in the company tone
  • Responsible for making sure we have webinar coverage with an expert
  • Responsible for condensing and filtering the feature requests and giving the PM a document of feature requests along with reasoning of why the feature is beneficial to Fetcher customers once a month

This position is remote.

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