Support Technician / Backend Developer

Maintainn · Jan 4th 2018

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Headquarters: Philadelphia, PA URL: https://maintainn.com

Maintainn, the support and maintenance division of WebDevStudios, is seeking a candidate to fill a Support Technician/Backend Developer position. The ideal candidate is someone who has *at least two years of development, support and customer service experience *and is versatile, calm under pressure, genial and passionate about troubleshooting and resolving issues with clients’ websites.

Your job duties will include:

  • Supporting clients, from bloggers to SMBs to large corporations, in a fast-paced environment.
  • Using project tracking, issue/bug tracking software and multiple development platforms.
  • Setting up support accounts/components for new clients and removal for parting clients.
  • Regular maintenance of client website updates from third-party plugins/themes and WordPress core.
  • Working with clients to review/clarify requirements for custom development requests.
  • Responding to clients who report issues with their website and debugging/ resolving issues in a timely manner.
  • Helping clients manage/update content or help determine where changes need to be made.
  • Providing knowledgeable recommendations for solutions to handle client feature requests.
  • A variety of miscellaneous development tasks involved in the web development life cycle from start to finish.

** **

Minimum requirements:

  • Available during the day, 8:30 a.m.-5:00 p.m. Pacific Time, Monday through Friday.
  • Excellent knowledge of WordPress.
  • Two years of customer service experience in a fast-paced environment.
  • Ability to work on multiple projects at the same time and complete tasks in a timely manner with an emphasis on first-time quality.
  • Experience in debugging, problem-solving and fixing websites.
  • Experience with plugin support and customer support forums.
  • Knowledge of PHP, MySQL, CSS, HTML, JavaScript, and jQuery
  • Experience using SVN & Git software.
  • Good understanding of accessibility considerations and web standards.
  • Excellent written and verbal communication skills.
  • Ability to be a team player and evolve as the business grows.

** **

Nice-to-haves (not required, but would be considered a plus):

  • WooCommerce experience.
  • Web and information security experience.
  • Back End and Front End development skills.
  • Familiarity with platforms like Help Scout, Basecamp, Harvest, etc.

** **

Work Environment:

  • This is a full-time, salaried position.
  • Pay rate is based on experience and abilities.
  • Remote work: Monday through Friday, 8:30 a.m.-5 p.m. Pacific Time.
  • Office dress code: Pajamas, if you like.
  • Full-time employees enjoy benefits such as Medical/Dental/Vision, Paid Time Off, 401K.
  • Lots and lots of informal GIF sharing.

** **

We’re looking for someone who:

  • Is excellent at time management and has the ability to work remotely, on a deadline, and on multiple projects at once.
  • Is self-motivated to get the job done.
  • Likes to interact with and help people.
  • Is patient enough to deal with frustrated folks that have a wide range of technical experience (or lack thereof).
  • Has great critical thinking skills, a good work ethic, and customer service skills.
  • Treats support work like a friendly puzzle to be solved.
  • Likes to have a lot of fun tinkering around inside the guts of cool websites.
  • Gets more kicks out of removing elements from a page than adding them.
  • Wants to learn, push themselves, and make the web a better place to be.

To apply: Fill out the online job application:

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