Platform.sh · Sep 5th 2017
Note: we are seeking someone in Europe or the UK. The position is remote insofar as work-from-home is expected, but you need to be on the right continent. Thanks!
Platform.sh the award-winning PaaS solution is looking for a talented customer success engineer who is passionate about site uptime and happy customers.
Our customers run thousands of web applications in over 100 countries consuming 10s of thousands of CPUs on multiple public clouds. We were shipping containers before Docker, our sales team can explain the CAP Theorem, and our marketing director programs Haskell. We can clone whole running systems, including the data, services, and networking in a matter seconds. The main API to operate and orchestrate our clusters of LXC containers is Git. We're hardcore technologists with equally hardcore customers. We're looking for strong technologists who are good at talking directly to customers.
Our customers need on-boarding and training before they can master the Platform.sh fu. Can you deliver breathtaking and exhilarating tech demos, and explain the intricacies of command line tools? We run OEM PaaS services for famous brands like Magento Enterprise Cloud Edition and Sensio Cloud - can you help us build and run these vibrant software products?
As a Customer Success Engineer, you help with onboarding, provisioning, and training of customers. You will also be essential for diagnostics and debugging of failing applications and systems, and you have a strong mandate to help us automate and streamline everything we do. You are periodically on call in case disaster strikes. You're our front line, and when our customers think of how great Platform.sh is, they think of you.
Skills & Requirements
Assist in onboarding and launches for new clients
Deploy and configure cloud resources
Respond to customer inquiries about our product
Participate in on-call response to high priority tickets and incidents
Troubleshoot issues pertaining to the infrastructure running customer applications
Occasionally attend local or international conferences on behalf of Platform.sh
Extensive experience with web applications of various kinds. PHP, Node.js, and Python applications are especially important to our current business
Experience with IaaS solutions, such as AWS, Microsoft Azure
Excellent communication and presentation skills: demoing products, explaining value and fielding technical, process and business-related questions
Ability to do the job in exquisite written and spoken English
Deep understanding of complete, modern hosting stacks
Experience with CDNs
Knowledge of DNS
Understanding of SSL certificates and encryption
Ability to use Git
Nice to have
Knowledge of Magento Ecommerce, Symfony, Drupal, eZ Platform, or Typo3
Relational database skills
Public speaking experience
Blogging or writing experience
Experience as a performing musician, competitive athlete, dancer, actor, scout, sailor, or magician
You love to cook
Ability to kick ass in Chess or Go
A passion for photography, painting, or home brewing beer