Technical Support Advisor

CPR Call Blocker · Jul 17th 2017

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Headquarters: Wales, UK URL: www.cprcallblocker.com

CPR Call Blocker is looking for a telephony technical support specialist who thrives on providing support through many different channels of communication - including: email, phone, chat, forums and social media such as Twitter. You're a great match if you possess fantastic trouble-shooting skills and have the ability to dive deep into a new product to learn it inside and out.

The technical support specialist would be dealing with support queries originating from within the United States.

This is a part-time position. 20 hrs a week.

Responsibilities

• Frontline support: interacting with existing and potential customers, primarily via live chat, helpdesk, and email, and occasionally over the phone, Skype or social media.

•You will address technical support queries rapidly in a friendly and professional way.

• You will liaise with our technical team to collect information and address more complex queries.

• Will update the product knowledge base as needed to improve customer experience

• You will help improve and develop the technical support system currently being used.

Desired Skills & Experience

• Experience within a Support Team in either the telecommunications or technology sectors.

• Excellent written and spoken English-language proficiency; proficiency in other languages is icing on the cake!

• Experience in telecommunication devices and landline infrastructure.

• Fascinated with problem solving.

• Excellent  judgment to prioritize customer issues based on their urgency and severity.

• Experience with, or willingness to try, working remotely.

• Self-starter with entrepreneurial mind set.

• The ability to evaluate, troubleshoot, and follow up on customer issues as well as replicate and document for further escalation.

This is a part-time position. 20 hrs a week. Graduates with a great portfolio or an individual with a proven track record in customer service are welcome to apply.

Salary is negotiable depending on experience.

Must be able to work the hours of 2:00pm – 18:00pm Monday to Friday PST

To apply: Send a resume to jobs@cprcallblocker.com

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