Learning in Action · Jul 12th 2017
Headquarters: Bethesda, MD URL: learninginaction.com
Stellar Marketing and Customer Experience Manager
** **The responsibilities of this position could potentially scale up depending upon the talent, capability and desire of the person. As a starting point, this is what it would look like:
Goal 1: To develop and sustain a consistently predictable means of attracting and retaining new clients. Our engagement with existing clients and referrals is high. The open territory lies in the strategies and tactics that lead to new clients from non-referral sources.
Goal 2: To develop the LIA brand into a respected, trusted resource for training, community and development among coaches, consultants and LD professionals.
Goal 3: To increase the lifetime value of our clients, creating longer, stronger, more engaged and valuable relationships.
Initiatives supporting these goals would include:
Customer Experience Manager
** **Goal 1: To deliver to clients a consistently easy, convenient, error-free, educating customer experience.
** **Goal 2: To create customer intelligence that allows us to better customize the customer experience and to better partner with our clients in creating opportunities for each other.
**Note: **Daily client engagement is part of this role for the first few months (until system redesign is complete), fielding daily calls and emails from client with questions, comments, requests. It’s requires ~ 1-2 hours/day and varies greatly.
In a small company, everyone does everything. As a team player, responsibilities as needed would include:
To apply: Send resume, cover email, and your motivation behind why this would be an ideal opportunity for you to firstname.lastname@example.org. If you aren't serious about this unique position, please don't apply. The first step in the process will be your taking our emotional intelligence assessment so you can get to know the company. It takes 45 mins. So, please apply only if you are drawn to what we do and want to invest the time.