Lead Customer Success

Surge IO Inc · Jul 4th 2017

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Full-time

(Anywhere)

About us:

Surge is a publisher focused platform building the future of analytics, demand and content optimization. We've focused heavily on our product (you won't find much about us publicly, all of our clients are word-of-mouth). We have no public web presence. We work exclusively with publishers doing at least 50 million page views every month. Our largest customer is an Alexa top 50 site. We give our clients the ability to view every single ad impression served on their site and tie it back to the exact amount of revenue it generated along with the content that the user was viewing and the user that the ad impression was delivered to. Every single one of our customers is important to us, and we provide an extremely high level of service, continually going above and beyond. We're a small team that's 100% remote.

About you/the role:

You love data. You love spreadsheets. You love communicating with customers. You have some experience in the digital publishing industry, either owning, operating, or working with a web-based publication. You understand how the ad industry works. You can speak about the publisher eco-system, terms like DFP for Publishers, AdExchange, Header Bidding don’t intimidate you. You understand Google AMP, Facebook instant articles and the web ecosystem in general.

We don't care about formal education or years of experience. We're 100% remote, all communication is generally through slack, although we do jump on calls occasionally. You're willing to do whatever it takes from a customer and company success perspective. You'll be building a customer success team from scratch, communicating with engineers and customers, so a technical background would be a huge plus (specifically on the front end, understanding and being able to debug javascript, and problem solve will come in very handy). You're comfortable wearing multiple hats, and working in a very fast-paced environment where you will be expected to be both self-directed, and self-motivated. You appreciate a no-bullshit office environment. You must be an excellent communicator with flawless written English, and fluent spoken English.

There’s plenty of opportunity for growth for the right person, including building out customer success and helping direct the product based on client feedback.

This is a contract to hire position. The first 8-12 weeks will be on contract, transitioning to full time after evaluating fit at the end of that period.

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